Returns & Exchanges
At Prevalent Projects, we want you to be completely satisfied with your purchase for your home. If an item doesn't meet your expectations, you may return it within 14 days of delivery for a refund or exchange, provided it is in its original, unused condition.
Initiate Your Request
Email our customer care team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully pack the items in their original manufacturer packaging and include all documentation to ensure the product remains protected during transit.
Ship the Item
Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our California studio.
Receive Your Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method, typically processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing